A person will judge you within the first 15 seconds of coming into contact with you. The same goes when dealing with a patient. So how does an EMT build a good rapport with a patient?
- Make a good first impression is always important. This includes dental, hygiene, weight, cleanliness of clothes and more. How would you feel if the EMT or Firefighter that was helping you was obese, clothing didn’t fit right, breath smelled bad, and hair was not combed?
- Introduce yourself and your partner
- Assure the patient that your there to help
- Get permission from the patient before touching the patient or taking vitals
- Ask open ended question if patient rejects assistance
- Speak clearly, calmly, and slowly
- Use a professional tone of voice
- Respect privacy
- Limit interruptions
- Use good body language
- Be courteous
- Actively listen to the patient
No comments:
Post a Comment